Leonie Russell has been quietly revolutionising
businesses in a variety of industries, including engineering, media,
finance and transport, for over 15 years.
With her trademark humour and engaging presentation style, Leonie helps
businesses boost productivity, build memorable customer service and
enhance employee health and well-being through transforming how
businesses and their people communicate.
She is a communications expert, speaker, writer and coach who has
educated, entertained and inspired audiences across Australia and the
UK. Her information is fun, interactive, life based and content rich.
Principal of Dimension Communications, Leonie is also a certified
workplace trainer and assessor, has a Bachelor of Arts (Communications)
and a Diploma in Occupational Health and Safety. She is active in both
the National Speaker's Association and Toastmasters.
Leonie has worked with companies as diverse as the Taxi Council of
Queensland, Yellow Cabs, the BBC News and Ernst and Young.
Leonie provides a high quality, effective and efficient
speaking,
business writing and
coaching service. She is passionate
about helping businesses get their message out there and about helping
people improve the way they communicate.
Her career highlights include:
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Co-ordinating,
developing and presenting keynote presentations in Brisbane
schools to promote the learning opportunities available at
Yellow Cabs call centre to increase the number of staff
answering the phones during peak times and hence improve
customer service. |
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Co-ordinated, developed and presented a 1.5 hour workshop at
over 16 taxi depots throughout south-east Queensland to
promote the correct usage of Yellow Cabs job despatch system
to improve productivity and customer service levels. Over 280
people attended. |
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Researched, composed, designed and coordinated production of
various marketing and promotional tools including magazines,
Fact Sheets, Information Packs, brochures, internal websites,
posters, video covers, training materials, business plans and
award submissions. |
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Designed, wrote and managed the implementation of a Training
Project to successfully increase staff attendance on training
courses for BBC News based in London. Over 1674 staff
completed training 1998 to 2000. |
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Clients include:
Yellow Cabs;
Australian Association of
Professional Organising;
Elevation Life Coaching;
School
Business Managers Association (Darling Downs);
GWB Engineering;
and
Bellissima Fisica.
Leonie's interests include
family and friends, entertaining, yoga, reading and building her
business.
